Man and Van Kennington Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kennington provides removal, transport, man and van and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

1.1 "Company" means Man and Van Kennington, the provider of the services.

1.2 "Customer" means any individual or business who requests, books or uses the services of the Company.

1.3 "Services" means any removal, transport, man and van, loading, unloading, packing assistance, furniture moving, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or property transported or handled by the Company on behalf of the Customer.

1.5 "Service Area" means the geographical areas in which the Company operates, including Kennington and surrounding locations as reasonably determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van, small removals, local moves, and related transport services within its Service Area and, where agreed, to and from other locations.

2.2 The exact scope of services, including the number of movers, size of vehicle, estimated duration, and specific tasks (such as loading, unloading and basic positioning of items) will be agreed at the time of booking.

2.3 The Company does not provide professional packing, installation of appliances, disassembly or reassembly of complex furniture, or specialist removal services unless expressly agreed in advance and confirmed in the booking confirmation.

2.4 The Company reserves the right to decline any job which it reasonably considers unsafe, unlawful, unsuitable for the size or type of vehicle, or outside its normal Service Area unless otherwise agreed in writing.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as made available from time to time.

3.2 When requesting a quotation, the Customer must provide accurate and complete information, including:

(a) Collection and delivery addresses.

(b) Access details at each property, including floor level, lifts, parking restrictions and any known difficulties.

(c) An accurate description of the Goods, including approximate volume, weight, and any fragile, valuable or unusual items.

(d) Preferred date and time, and any time restrictions.

3.3 Any quotation is based on the information supplied by the Customer. If the information is inaccurate or incomplete, the Company may adjust the price or, if necessary, refuse to carry out the service.

3.4 A booking is considered confirmed only when the Customer has accepted the quotation and any required deposit or card pre-authorisation has been received by the Company, and the Company has issued a confirmation of booking.

3.5 The Customer is responsible for checking that all details in the booking confirmation are correct and must notify the Company promptly of any errors or changes.

4. Pricing and Quotations

4.1 Prices may be quoted as an hourly rate, a fixed fee, or a combination, depending on the nature of the job and the Company’s pricing policy.

4.2 Hourly rate bookings are charged from the time the vehicle and team arrive at the agreed collection address or scheduled start time, whichever is later. The chargeable time may continue until unloading is completed and any agreed tasks are finished.

4.3 Fixed-fee quotations are based on the scope described by the Customer. If the job requires additional time, extra trips, additional movers, or extra services not included in the original quotation, additional charges may apply.

4.4 Parking, tolls, congestion charges, and any other third-party fees or charges reasonably incurred in providing the services may be charged to the Customer in addition to the quoted rate, unless otherwise stated.

4.5 The Company reserves the right to revise quotations where:

(a) The Customer’s requirements change.

(b) Access issues or other factors not disclosed at the time of booking materially affect the time or resources needed.

(c) Delays occur due to circumstances beyond the Company’s reasonable control, such as delayed key handover, building management restrictions, or waiting for the Customer or third parties.

5. Payments

5.1 The Company accepts payment by the methods it makes available at the time of booking, which may include card payment, bank transfer or other methods as specified.

5.2 The Company may require a deposit or card pre-authorisation at the time of booking. Deposits are normally non-refundable except as expressly provided in these Terms and Conditions or where required by law.

5.3 Unless otherwise agreed in advance, full payment is due on completion of the service on the day of the move. For some bookings, full or part payment may be required before the service date.

5.4 The Customer authorises the Company to collect all agreed charges, including additional time, waiting time, parking, tolls, and any other applicable fees, using the payment method provided.

5.5 If payment is not made when due, the Company may:

(a) Charge reasonable late payment interest and recovery costs in line with applicable law.

(b) Withhold release of the Goods until payment is received, where lawful and reasonable to do so.

(c) Refuse further services until outstanding sums are paid in full.

6. Cancellations, Rescheduling and Delays

6.1 The Customer may cancel or reschedule a booking by giving notice through the Company’s accepted communication channels.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit may be refunded or transferred at the Company’s discretion, subject to reasonable administrative deductions where applicable.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company may retain part or all of any deposit, or charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.

6.4 If the Customer cancels on the day of the service or after the team has dispatched, the Company may charge up to the full quoted fee, including any minimum charges and reasonable travel and parking expenses.

6.5 If the Customer wishes to reschedule, the Company will make reasonable efforts to accommodate the new date and time but cannot guarantee availability. Rescheduling within 48 hours may incur a fee, particularly in busy periods.

6.6 The Company will use reasonable efforts to arrive at the agreed time, but timing is not guaranteed. The Company is not liable for delays caused by traffic, weather, accidents, breakdowns, or other circumstances beyond its reasonable control. In such cases, the Company will keep the Customer informed and rearrange or complete the job as soon as reasonably possible.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that the Goods are packed securely and appropriately for transport, unless packing has been specifically agreed as part of the service.

(b) Ensuring that nothing is left behind at the collection property and that all Goods intended for transport are presented to the team.

(c) Providing safe and suitable access to the property, including clear paths, safe stairways, and adequate lighting where reasonably possible.

(d) Arranging suitable parking at both collection and delivery addresses, including obtaining any necessary permits or authorisations.

7.2 The Customer must not request the Company’s staff to undertake any activity that is unsafe, illegal, or beyond the scope of the agreed services.

7.3 The Customer or an authorised representative must be present during loading and unloading to provide instructions and check that the correct Goods are moved and delivered.

7.4 The Customer must inform the Company at the time of booking of any particularly valuable, fragile or unusual items. The Customer may be required to sign an additional acknowledgement or waiver in relation to such items.

8. Restrictions on Goods

8.1 The Company will not transport:

(a) Illegal goods, stolen goods or items obtained unlawfully.

(b) Explosives, weapons, ammunition or other hazardous materials.

(c) Flammable or dangerous liquids, gases or chemicals, except small quantities of household products where safely contained.

(d) Live animals, plants requiring specialist transport, or perishable goods which may spoil in transit.

(e) Cash, precious metals, high-value jewellery, or other items of exceptional value unless expressly agreed in writing.

8.2 If any prohibited goods are discovered, the Company may refuse to transport them, and the Customer may be liable for any loss, damage, or expense incurred as a result.

9. Waste and Environmental Regulations

9.1 The Company operates in compliance with applicable waste and environmental regulations.

9.2 The Company is not a general waste carrier and will not remove domestic or commercial waste, rubbish, or materials that should be disposed of through licensed waste facilities, unless such service has been specifically agreed and the Company holds the appropriate authorisations where required.

9.3 The Customer must not present household refuse, construction rubble, hazardous waste, or electrical items requiring specialist disposal as part of a standard removal or man and van service.

9.4 Where the Company agrees to collect items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and will not include hazardous or prohibited materials. The Company may refuse to remove any items that are unsafe, contaminated or outside the agreed scope.

9.5 Any additional charges incurred for lawful disposal of items, including recycling fees or specialist handling costs, may be passed on to the Customer.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.

10.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable amount per job, subject to an overall cap, as notified to the Customer or as required by law.

10.3 The Company is not liable for:

(a) Loss or damage arising from defective or inadequate packing provided by the Customer.

(b) Pre-existing damage, wear and tear, or inherent defects in the Goods.

(c) Loss of or damage to fragile items where the Customer has failed to pack them adequately or refused recommended protective measures.

(d) Indirect or consequential loss, such as loss of profits, loss of use, or emotional distress.

10.4 The Customer should arrange their own insurance cover for Goods of high value or where additional protection is required.

10.5 Any claim relating to loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the service. The Customer should provide evidence of the loss or damage and reasonable proof of value if requested.

11. Limitations and Exclusions

11.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.

11.2 Subject to the above, the Company’s total aggregate liability to the Customer in respect of any claim or series of connected claims shall not exceed the amount paid or payable for the relevant services, subject to any mandatory legal requirements.

11.3 The Company shall not be liable for failure to perform or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, congestion, strikes, lockouts, breakdowns, or public authority restrictions.

12. Complaints

12.1 The Company aims to provide a professional and reliable removal and man and van service. If the Customer is dissatisfied, they should raise the issue with the team on the day where possible so that it can be addressed immediately.

12.2 If the issue cannot be resolved on the day, the Customer should submit a written complaint to the Company within a reasonable period, providing full details of the concern. The Company will investigate and respond as promptly as practicable.

13. Data Protection and Privacy

13.1 The Company will use the Customer’s personal data solely for the purpose of providing the services, managing bookings, processing payments, and where applicable, meeting legal or regulatory requirements.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal data with third parties except where necessary to deliver the services, process payments, or comply with legal obligations.

14. Changes to Terms and Conditions

14.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to bookings made after the updated terms are published or provided to the Customer.

14.2 For ongoing or forward bookings, the Company will notify the Customer of any material changes that may affect their rights or obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the services and supersede any prior understanding or arrangement, whether oral or written, relating to the same subject matter.

By placing a booking with Man and Van Kennington, the Customer confirms that they have read, understood and agree to these Terms and Conditions.