Terms and Conditions for Man And Van Kennington
These Terms and Conditions set out the basis on which Man And Van Kennington provides removals, transport, lifting, loading, delivery, and related logistics services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to create clear expectations around the Kennington man and van service, including how bookings are made, how payments are handled, when cancellations may apply, what liability is limited, and how waste must be managed in line with UK law.
The terms in this document apply to all standard and specialist jobs carried out by Man and Van Kennington, unless a separate written agreement states otherwise. References to “we”, “us”, and “our” mean the service provider. References to “you” and “your” mean the customer, including any person acting on the customer’s behalf. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect. These terms are intended for general commercial use and should be read alongside any written quotation or booking confirmation.
We recommend that customers review these terms before confirming a job. A booking does not only secure a vehicle and crew; it also establishes the expected scope of work, the assumptions on which the quotation is based, and the responsibilities of each party. Where the man and van in Kennington is engaged for moving household goods, commercial items, or other freight, the customer is responsible for ensuring that the information supplied is accurate and complete.
1. Booking Process
Bookings may be requested through accepted communication channels, and all bookings are subject to availability. A quotation is normally based on the details provided by the customer, including the collection and delivery points, the volume and weight of items, access conditions, loading and unloading requirements, and any special handling needs. If the customer changes the job details after the quotation is issued, the price, timing, or vehicle size may be revised. The Kennington man and van team is entitled to rely on the information provided at the time of booking.
Once a quote is accepted, the booking is not confirmed until we have acknowledged it and, where required, received any deposit or pre-authorisation agreed in advance. The customer must ensure that the booking details are correct, including dates, addresses, contact details, and a description of the items to be moved. If the customer books on behalf of another person, they accept responsibility for ensuring that the end user understands these terms. 
The customer also agrees that access arrangements, parking permissions, and any necessary site instructions are their responsibility unless otherwise stated in writing.
2. Service Scope and Customer Responsibilities
The scope of work is limited to the tasks described in the booking confirmation or quotation. If extra labour, waiting time, dismantling, reassembly, or additional journeys are requested on the day, these may be charged separately. The customer must pack fragile items properly unless we have specifically agreed to provide packing services. We do not accept responsibility for goods that were inadequately packed, overfilled, or left loose in unsuitable containers. For any man and van Kennington assignment, the customer should ensure that items are suitable for transport by road and are not prohibited by law.
The customer must be present, or nominate an authorised representative, at the collection and delivery points where decisions or signatures are required. The crew may refuse to handle any item that is unsafe, excessively heavy for the agreed service, contaminated, or capable of causing damage, injury, or breach of law. We may also refuse access where conditions are unsafe, unlawful, or materially different from those disclosed. If the customer’s actions or omissions cause delay, additional costs, or aborted attendance, we may charge reasonably for time already committed.
Where the service includes dismantling, reassembly, or placement of furniture, this is done on a best-efforts basis. We do not guarantee the structural integrity of second-hand, poorly assembled, or damaged items. The customer must advise us in advance of any delicate, high-value, antique, oversized, or awkward item. Any Kennington man and van service is delivered with reasonable care and skill, but this does not amount to a guarantee against all risk, particularly where items are old, unstable, or not suitable for standard transport methods.
3. Payments and Charges
Prices may be quoted as a fixed fee, hourly rate, minimum charge, or a combination of these methods. Unless stated otherwise, all prices are exclusive of any applicable taxes, parking charges, congestion charges, tolls, waiting fees, and specialist disposal costs. The quotation will normally state whether these costs are included or added separately. By booking Man And Van Kennington, the customer agrees to pay the agreed charges in full and on time, including any reasonable adjustments arising from changes to the job as originally described.
Payment may be required in advance, on completion, or by another arrangement specified in the booking confirmation. We may request a deposit to secure the date, especially for longer bookings or high-demand periods. If payment is made by bank transfer, card, or another approved method, the customer must ensure funds clear promptly. Where payment fails, is reversed, or is disputed without valid reason, we may suspend services, withhold delivery, or recover any associated costs. Interest or recovery action may be taken where permitted by law.
If the job takes longer than expected because of inaccurate information, missing keys, traffic, access problems, or customer delays, additional time may be charged at the relevant rate. If the vehicle or crew are required to wait, return, or make a second visit, such charges may apply even if the original quotation was fixed. The customer remains responsible for paying all charges that arise from their instructions, their premises, or the conduct of any person acting on their behalf.
4. Cancellations, Rescheduling, and No-Show Policy
Customers may request cancellation or rescheduling, but charges may apply depending on the notice period, the nature of the booking, and costs already incurred. If sufficient notice is given, we will act reasonably in trying to offer an alternative date. However, where a vehicle, staff, permits, or third-party arrangements have already been committed, cancellation fees may reflect the loss suffered and the time reserved for the job. The Man and Van Kennington service reserves the right to retain any deposit where this is permitted under the booking terms and applicable law.
If the customer cancels at short notice, fails to provide access, is unavailable at the agreed time, or cannot proceed with the job, it may be treated as a late cancellation or no-show. In such cases, the full or partial booking fee may still be payable. We may also charge for travel to site, waiting time, parking, and other costs already incurred. Where we must postpone due to severe weather, vehicle breakdown, staff illness, or reasons beyond our control, we will seek to rearrange the booking or refund sums paid for services not delivered.
The customer should notify us as soon as possible if a booking needs to be changed. We are not liable for indirect loss resulting from a cancellation or postponement, including missed business opportunities, accommodation costs, or consequential expenses, unless such liability cannot be excluded by law. In all cases, any refund or adjustment will be assessed based on the specific facts and any applicable written quotation terms. 
Where a booking is amended, the revised agreement will replace the earlier arrangement to the extent of any inconsistency.
5. Liability and Claims
We will exercise reasonable care and skill in performing the service, but our liability is limited to the extent permitted by law. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, we are not responsible for loss or damage arising from items that were improperly packed, concealed defects, unsuitable access, or customer instructions that created avoidable risk. This applies to all forms of man and van service Kennington work, including domestic and commercial moves.
We are not responsible for damage caused by pre-existing weakness, loose fittings, worn packaging, defective assembly, or items that are fragile by nature unless we have expressly agreed in writing to handle them under enhanced conditions. Where a claim is made, the customer must notify us within a reasonable time and provide evidence of the alleged loss or damage. We may require photographs, item descriptions, proof of value, and any relevant delivery records before a claim can be assessed. Failure to cooperate may affect the outcome of the claim.
Any liability we accept for proven loss or damage will normally be limited to the lower of the repair cost, replacement cost, or the value of the affected item, and subject to any insurance terms, exclusions, or excesses that apply. We do not accept liability for loss of earnings, loss of business, anticipated profits, or other indirect or consequential losses. Customers are responsible for maintaining their own insurance for goods of special value, and we strongly recommend checking whether separate transit cover is required for high-value or sentimental items.
6. Waste Regulations and Prohibited Items
Where our service includes removal of unwanted items, packaging, household waste, or commercial waste, the customer must ensure that disposal is lawful and correctly described. We operate in accordance with relevant UK waste laws and may only transport, handle, or dispose of waste where it is permitted to do so. The customer must not present hazardous, clinical, chemical, asbestos-related, pressurised, or other regulated materials unless this has been expressly agreed and properly declared in advance. The Kennington man and van service may refuse any load that creates a legal or safety concern.
Customers must provide accurate information about any items marked for disposal, recycling, or reuse. If waste is incorrectly described, mixed with prohibited items, or contaminated, additional charges may apply and we may refuse collection. We may also require the customer to complete a declaration confirming the nature of the waste and their right to transfer it. Where appropriate, waste transfer notes, receipts, or other records may be issued or retained in line with law. The customer remains responsible for ensuring that any waste is lawfully presented for removal.
We reserve the right to decline any load that includes items not suitable for transport, items without proper documentation where required, or any waste that could expose us to regulatory risk. The customer must not ask the crew to dispose of items in an unlawful manner, including fly-tipping, unauthorised dumping, or transfer to an unsuitable location. Any request that would breach waste regulations, environmental duties, or public safety requirements will be rejected. 
If a collection is rejected because of non-compliant waste, the customer may still be liable for the booking and attendance costs already incurred.
7. Delays, Access, and Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, traffic disruption, road closures, accidents, strikes, public emergencies, governmental action, or utility failures. If such an event occurs, we may postpone the service, alter the route, or suspend the booking until performance becomes possible. Reasonable additional costs caused by these events may be charged where lawful, especially if staff, vehicles, or time have already been committed to the job.
The customer must ensure that both collection and delivery locations are reasonably accessible for the booked vehicle and crew. If parking, lifting, security, lift access, permits, or site-specific arrangements are needed, the customer must arrange them in advance unless otherwise stated in writing. The customer accepts responsibility for any fines, penalties, clamping, towing, or access-related charges caused by inaccurate or incomplete information. Our crew may refuse to proceed if access conditions create a safety risk or if compliance with the law cannot be assured.
8. Data, Privacy, and Communications
We may use customer information to manage quotes, bookings, invoices, service delivery, and related administration. Information will be handled in accordance with applicable UK data protection law. We will take reasonable steps to protect personal data and will only use it for lawful business purposes connected to the services supplied. Customers should not send unnecessary sensitive information unless it is relevant to the booking and required for safe performance of the work.
By engaging the Man And Van Kennington service, the customer agrees that service-related communications may be sent by the contact method supplied during booking. These may include confirmations, changes, payment requests, access questions, and post-service administration. Customers are responsible for ensuring that their contact details remain accurate and that they monitor messages relating to the booking. We may rely on written instructions received from the customer or their authorised representative unless we have reason to believe they are invalid.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory legal rights applicable to consumers. This clause applies whether the issue concerns booking formation, payment, cancellations, liability, waste handling, or any other aspect of the service.
If any dispute arises, both parties should first attempt to resolve the matter in good faith and within a reasonable time. Nothing in these terms prevents either party from seeking urgent interim relief where necessary. The customer acknowledges that these terms are designed to balance flexibility in a practical removals service with clear legal responsibilities. By using Man and Van Kennington, the customer confirms that they accept these terms as the basis of the contract unless a written variation has been agreed.